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FAQ

Frequently Asked Questions

Q:   How quickly are orders shipped? 

A:   Orders are shipped within 24-48 hours after you place your order (not including weekends). On rare occasions, such as holidays, orders may take up to 4 business days to ship. But again, this is very rare as we take pride in shipping orders very quickly. 

Q:   How to cancel an order when it has been paid for but seller did not ship?

A:    If your item has “not been shipped" out, you may contact us by email or telephone and we will cancel the order & the shipping, refunding you the purchase price plus shipping. If the item "has been shipped", please send it back to us and we will refund you the purchase price.

Q:   How do I make a payment by PayPal?

A:   When you select PayPal as the payment method, you will be automatically directed to the PayPal site. Follow their instructions to send your payment.

Q:   If an order has been cancelled and I have paid by PayPal, when shall I receive the refund?

A:   If you paid by PayPal, you will receive the refund within 2-5 business days.

Q:   An order has been cancelled and I have paid by credit card, when shall I receive the refund?

A:   If you paid by credit card you will receive the refund in 3-15 business days.

Q:  Which shipping company do you use?

A:   Items shipped within Canada and USA are shipped as follows: 

  • Canada Post Mail (delivery time 6-8 business days) UPS standard (delivery time 3-5 business days) within USA and Canada

       Items shipped outside of USA and Canada are shipped as follows:

  • Canada Post Mail, DHL or UPS

Q:   What is your return policy?

A:   If any product arrives damaged or broken we will gladly replace it or issue a refund. However, we may request that you send the damaged item back to us. Refunds are issued promptly and in the same manner that you paid.

Q:   How do I make a payment by wire transfer?

A:   If you select wire transfer as a payment method please contact us by email: ditex@ica.net or telephone at: 905-271-8741 and we will gladly give you the needed banking information to make a transfer.

Q:   I have a question that isn't listed?

A:   If you have any other questions please contact us by email: ditex@ica.net or telephone at: 905-271-8741.